1. Enable effective, compliant, and proportionate support and training for deployers of high-risk and general-purpose AI systems, ensuring full alignment with the EU AI Act (Regulation (EU) 2024/1689), harmonised standards (EN 18286:2026, prEN 18228), and related legislation (GDPR, NIS-2, DORA, Product Liability Directive).
Accountable to: AI Governance Lead / Head of AI Compliance (or GM: Customer Success if no AI Governance Lead exists)
Primary domain: Establish EST07 support (deployer training content and support) and Operate OPR02 (deployer service requests) — proposed. Does not Direct (DIR is Role 1.1) or accept residual risk (Role 1.1 accepts; Role 1.4 files).
Linked EN 18286 clauses: 4.1, 8.6, 9.2
Format: 3 hours of training, EUR 200.
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