The Maintenance / Continual Improvement Manager keeps authorised systems inside their signed purpose after placement. Role 2.2 detects drift. Role 11.1 classifies change. Role 1.3 runs CAPA when the process failed. Role 10.1 tracks assurance findings. This role plans retrains, patches and improvements that stay inside purpose — and forces Act when the work would leave it.

Standing duties

• Plan and execute maintenance that preserves intended purpose: retrain on the same decision, restore performance, close CAPA and findings.
• Classify with Role 11.1: maintenance versus substantial modification versus ACT02 purpose change.
• Close Review findings with evidence of effectiveness, not with a promise to monitor.
• Raise ACT02 when a “retrain” or “prompt tweak” would change population, decision or autonomy. Raise ACT03 when drift has already taken production outside appetite.
• Do not treat a retrain log, a CAPA ticket or an improvement board minute as residual-risk acceptance.

Accountable to: Service owner / Role 1.3 (CAPA) / AI Governance Lead

Primary domain: Operate (controlled maintenance) and Review (improvement from findings). Does not relabel ACT02 as a patch.

Linked EN 18286 clauses: 8.1.4, 9.4, 9.7.1, 10.1.1, 10.1.1.2, 10.1.2, 10.1.3

Format: 3 hours of training, EUR 200.